The Alstonville Clinic

Your medical home

Phone

Appointments and After Hours

(02) 66280505

Results (02) 6628 0950

Fax

(02) 6628 5627

Email

manager@alstonvilleclinic.com.au
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Privacy

Hours

8.30 am – 5.00pm Mon-Fri

9.00am – 11.00am Saturday

‘On call’ other hours

Express Clinic

8.30am – 9.15am at the Annexe

5.00pm – 5.45pm at the Clinic

Address

61 Main St, Alstonville, NSW 2477 (Map)
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Information

Download our detailed information brochure

 

Our Services

Health and Wellness

Routine check ups, screening, improved lifestyle and fitness 

Chronic Disease

Systematic management of long term conditions such as diabetes, heart disease, kidney disease, lung disease and osteoarthritis

Urgent Care

Our acute care service caters for any illness or injury in our regular patients requiring on-the-day care

Elderly health

Support for elderly patients including visits to residential aged care and help with accessing my aged care

Mother and Baby

Shared antenatal care and newborn health checks

Home Visits

24 Hr On Call with home visits available when required in our area for regular patients

Children's Health

Immunisations, check ups, illness and behavioural issues in kids

Skin cancer surgery

Skin cancer checks and surgery for skin lesions

Sports Medicine

Injuries, exercises, fitness and rehabilitation

Workplace Health

Management of workplace injuries and Workcover claims of all types

On Call

24hr phone advice and after hours  consultations in surgery or at home if required  for urgent conditions 

Travel Medicine

Advice and immunisations for people travelling overseas. We are a regsitered Yellow Fever Vaccination centre.

Women's Health

Contraception, conception, antenatal shared care, and menopausal symptoms

Men's Health

Supporting optimal men’s health though every age

Mental Health

Richer and more meaningful lives for people struggling with thoughts and feelings

Dietetics

 We have a dietician on our team who can assist with weight loss, food intolerances, allergies, and eating for health

Urgent Care and After Hours Care

One of our doctors is always ‘on-call’ and available to patients of the clinic 24 hours a day for urgent medical attention or advice.

If you call the clinic outside of normal hours, a recorded message will contain the after hours number of the on-call doctor. Sometimes it can be helpful just to get advice from someone you know. If you or your family member need to be seen, the doctor may open up the clinic and consult with you there, or visit you at home.

In medical emergencies the ambulance should be called on 000 immediately, before also calling the on-call doctor.

If for some reason the on-call doctor cannot be reached and urgent care is required, the nearest accident and emergency centre is at Lismore Base Hospital or Ballina District Hospital.

The charge for after hours visit is available below.

Our Alstonville Clinic Team

Making an appointment

For urgent or acute appointments, where you have an illness, injury or condition that needs to be seen today, ring 02 6628 0505 (24 hours)

To make a routine appointment, you can book online or call 02 6628 0505. Only a small number of appointments are held for online bookings, so if you can not find an appointment with the doctor of your choice at the time of your choice, please call!

Latest News

5 days ago

Alstonville Clinic

Flu Vaccinations

We recognise the importance of patients receiving a flu vaccine this year and supplies will arrive to us from the government over the next few weeks. If you have already booked in to our fluvax clinic, you may receive a call from us to come in earlier. If you have not already done so, please ring us to book in to our fluvax clinics that will take place in May.
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Comment on Facebook

Done and dusted! The clinic went like clockwork. So glad we are attached to such an amazing practice! Thank you to all. 🙂

Every good idea

Thank you

Sarah Kemp

2 weeks ago

Alstonville Clinic

Need an update on the Coronavirus epidemic? Here’s Dr Lembke to answer some more of your questions

North Coast Primary Health Network
ℹ️ Dr Tony Lembke is back answering more questions about coronavirus (COVID-19). Ditch the myths with this sound, reliable information.

0:00 What’s the outlook like for coronavirus?
0:47 How is coronavirus spread?
1:02 What is social distancing?
1:33 What is ‘flattening the curve’?
2:01 Who is most at risk from coronavirus?
2:40 What can we do to protect those most vulnerable?
3:23 What is social isolation and how is it different from social distancing?
3:58 What does ‘close contact’ mean in relation to someone who has coronavirus?
4:46 I have to self-isolate. What does this mean?
5:34 How can I keep in contact with my doctor is I have to self-isolate?
5:57 How about my work and coronavirus?
6:41 What about mental health and coronavirus?
7:38 Should I be swabbed for coronavirus?

🏷️ #COVID19au #COVID19aus #covid19australia #coronavirusaus

👨‍⚕️👩🏻‍⚕️👨🏼‍⚕️👨🏽‍⚕️👨🏿‍⚕️👩🏿‍⚕️👨🏾‍⚕️👩🏽‍⚕️👩🏼‍⚕️👨🏻‍⚕️👩‍⚕️
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Comment on Facebook

Deirdre Lorger Jones this is dad's doctor

Cathy Cohen

Carla Thomson John Thomson

3 weeks ago

Alstonville Clinic

If you need to see a doctor but don't want to leave home, we have telehealth consults available for existing patients who fall into one of the following vulnerable groups:

(a) patients diagnosed with COVID-19 who are not in hospital

(b) patients who meets the current criteria for suspected COVID-19 infection. This criteria may change, but as at 19/3/2020 is currently anyone with a fever or acute respiratory symptoms AND:

- travelled overseas in the last 14 days; OR
- has been in DIRECT CONTACT with someone diagnosed with COVID-19

(c) patients considered more susceptible to the COVID-19 virus as they are:

- at least 70 years old;
- at least 50 years old and of Aboriginal or Torres Strait Islander descent;
- pregnant;
- a parent of a child under 12 months;
- already under treatment for chronic health conditions; or
- immunocompromised.

(d) patients who have returned from overseas after midnight on Sunday 16 March 2020 and must self isolate for 14 days.

If you don't meet one of these criteria and you still wish to have a telehealth consult, a non-Medicare rebateable fee will apply.

Please call our reception team on 6628 0505 and ask to arrange a telehealth consult. Our phones are quite busy at present, so we apologise for any delay in answering your call. We're doing the best we can with the resources we have.

Thanks for your understanding 🙂
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If you need to see a doctor but dont want to leave home,  we have telehealth consults available for existing patients who fall into one of the following vulnerable groups:
(a) patients diagnosed with COVID-19 who are not in hospital
(b) patients who meets the current criteria for suspected COVID-19 infection. This criteria may change, but as at 19/3/2020 is currently anyone with a fever or acute respiratory symptoms AND:
- travelled overseas in the last 14 days; OR
- has been in DIRECT CONTACT with someone diagnosed with COVID-19
(c) patients considered more susceptible to the COVID-19 virus as they are: 
-  at least 70 years old;
- at least 50 years old and of Aboriginal or Torres Strait Islander descent;
- pregnant;
- a parent of a child under 12 months;
- already under treatment for chronic health conditions; or
- immunocompromised.
(d) patients who have returned from overseas after midnight on Sunday 16 March 2020 and must self isolate for 14 days. 
If you dont meet one of these criteria and you still wish to have a telehealth consult, a non-Medicare rebateable fee will apply. 
Please call our reception team on 6628 0505 and ask to arrange a telehealth consult. Our phones are quite busy at present, so we apologise for any delay in answering your call. Were doing the best we can with the resources we have. 
Thanks for your understanding :-)

4 weeks ago

Alstonville Clinic

The North Coast Primary Health Network are running a competition where you can win $250 just for washing your hands! Read the post below on more information on how to enter 🧼 🤚🏻

North Coast Primary Health Network
Win $250 just for washing your hands! Washing your hands for 20 seconds is a key defence in the spread of infections like coronavirus. But most of us don’t wash long enough.

The answer? Wash your hands while singing the chorus of your favourite song. #vocalsvsvirus

👏👏👏👏👏👏👏👏👏👏👏👏👏👏

We’re giving away 4x $250 cash cards to get people washing their hands properly.

👏👏👏👏👏👏👏👏👏👏👏👏👏👏

It’s simple to enter.

Just record a 20-second video of yourself, a friend or family member washing their hands while singing their favourite song. Post your submission to your Facebook or Instagram feed using the hashtag: #vocalsvsvirus

Make sure the post is public and add the following text: “Stop the spread of viruses by washing your hands correctly… singing correctly is optional.”

Not only will you be truly making a difference by using good hygiene – singing is known to release endorphins, the feel-good brain chemical that makes you feel uplifted and happy. We could all use a bit of that right now.

Plus, you can enter more than once! Because you should be washing your hands as often as possible.

While production value is nice, we aren’t judging based on how fancy your camera or phone is. We’d much rather see how creative you can be with the challenge.

Every week we’ll be announcing winners via our Facebook page: North Coast Primary Health Network

Best-practice handwashing guide and Ts&Cs: ncphn.org.au/vocalsvsvirus
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See more news on our Facebook page

Alstonville Clinic

Alstonville Clinic,

61 Main St

Alstonville

02 66280505

The Annexe

Your Medical Home

The Alstonville Clinic is accountable for the care of you and your family for all your health needs

Accessibile Care

All our patients with acute care needs can be seen by seen by one of our doctors each day.

Routine appointments can also be scheduled with any of our doctors at any time in the future. Patients with long term and more complex conditions are managed proactively through our ‘Annexe’ chronic conditions stream.

For exisiting patients of our clinic, our ‘on call’ doctor is available 24 hours for urgent phone advice or consultation.

Person Centred Care

Our clinic focuses on the health needs of our patients. We understand that people and their families benefit from support to improve their ability to manage their own health wherever possible. We adopt a shared decision making approach.

We have a Patient Advisory Group to inform us about areas where we can improve.

Comprehensive Care

Our team includes general practitioners with a comprehensive set of skills, registered nurses, chronic condition managers, and allied health..

The clinic has served the Alstonville Community for more than fifty years, and many of our doctors have been here for more than twenty years.

Coordinated Care

We aim to ensure that all our patients can access the care team they need to best manage their health. The Clinic has strong partnerships with local specialists, physiotherapists, psychologists, exercise physiologist, podiatrists and other health providers.

Our doctors are Visiting Medical Officers at the Lismore Base Hospital and St Vincents Hospital.

For patients with more complex needs, our ‘care manager’ at the Annexe assists in coordinating their care.

Quality and Safety

Our clinic is committed to continuous quality improvement, and is nationally recognised as a leading practice.

Our Patient Safety program acknowledges that their is always capacity to improve our care, and we endeavour to make our systems as safe as possible.

All our doctors participate in Professional Development Programs and are Fellows or Members or Registrars of the Royal Australian College of General Practitioners.

Our Fees

Fees are calculated using a standard ‘gap’ above the medicare rebate. The charge will be more for more procedures and longer appointments, but the out of pocket gap will be the same. For patients who have registered their banking details with medicare, we can arrange for the medicare rebate to be automatically transferred back into your account, usually overnight.

Some consultations, including specific care planning appointments at the Annexe, and children aged 5 years and under, are charged directly to medicare, and incur no gap.

If you are unsure, or have difficulties in meeting your bill, you should ask the receptionist or the doctor.

General Practice Australia

The Alstonville Clinic has the highest level accreditation with General Practice Australia

NCPHN

The Alstonville Clinic participates in the North Coast Primary Health Network medical home program.

APCC

The Alstonville Clinic was a founding participant in the Australian Primary Care Collaboratives

ACMH

Partner practice of The Australian Centre for the Medical Home