Phone
(02) 66280505
Results (02) 6628 0950
Book Online
Fax
Privacy
Hours
8.30 am – 5.00pm Mon-Fri
9.00am – 11.00am Saturday
‘On call’ other hours
Express Clinic
For repeat prescriptions, please call between 8.30am and 9am.
See below for more details
Address
Our Services
Health and Wellness
Routine check ups, screening, improved lifestyle and fitness
Chronic Disease
Systematic management of long term conditions such as diabetes, heart disease, kidney disease, lung disease and osteoarthritis
Urgent Care
Our acute care service caters for any illness or injury in our regular patients requiring on-the-day care
Elderly health
Support for elderly patients including visits to residential aged care and help with accessing my aged care
Mother and Baby
Shared antenatal care and newborn health checks
Home Visits
24 Hr On Call with home visits available when required in our area for regular patients
Children's Health
Immunisations, check ups, illness and behavioural issues in kids
Skin cancer surgery
Skin cancer checks and surgery for skin lesions
Sports Medicine
Injuries, exercises, fitness and rehabilitation
Workplace Health
Management of workplace injuries and Workcover claims of all types
On Call
24hr phone advice and after hours consultations in surgery or at home if required for urgent conditions
Travel Medicine
Advice and immunisations for people travelling overseas. We are a regsitered Yellow Fever Vaccination centre.
Women's Health
Contraception, conception, antenatal shared care, and menopausal symptoms
Men's Health
Supporting optimal men’s health though every age
Mental Health
Richer and more meaningful lives for people struggling with thoughts and feelings
Dietetics
We have a dietician on our team who can assist with weight loss, food intolerances, allergies, and eating for health
Urgent Care and After Hours Care
One of our doctors is always ‘on-call’ and available to patients of the clinic 24 hours a day for urgent medical attention or advice.
If you call the clinic outside of normal hours, a recorded message will contain the after hours number of the on-call doctor. Sometimes it can be helpful just to get advice from someone you know. If you or your family member need to be seen, the doctor may open up the clinic and consult with you there, or visit you at home.
In medical emergencies the ambulance should be called on 000 immediately, before also calling the on-call doctor.
If for some reason the on-call doctor cannot be reached and urgent care is required, the nearest accident and emergency centre is at Lismore Base Hospital or Ballina District Hospital.
The charge for after hours visit is available below.
Making an appointment
For urgent or acute appointments, where you have an illness, injury or condition that needs to be seen today, ring
02 6628 0505 (24 hours)
Routine appointments can be booked online
Repeat Prescriptions and the Express Clinic
If you need a repeat prescription for a regular medication that we have previously prescribed, please ring the clinic on 02 66280505 between 8.30am and 9.00am. Please note that this repeat prescription service is not available for pain medication and sleeping tablets, and you must have been seen for a face to face consultation in the clinic in the last 12 months. If you are not eligible, or requires a pain medication or sleeping tablet, you will need a routine face to face appointment.
MyMedicare is a new federal government program that enable patients to register with a particular general practice of their choice.
MyMedicare patients will have access to:
- greater continuity of care with your registered practice, improving health outcomes
- longer Medicare Benefit Scheme (MBS) funded telehealth consultations with your GP
- triple bulk billing incentive for longer MBS telehealth consultations for children under 16, pensioners, and concession card holders
- more regular visits from your GP and better care planning for people living in a residential aged care home
Start the registration process in your Medicare Online Account or Express Plus Medicare Mobile app.
Clinic News
See more news on our Facebook page
Our Alstonville Clinic Team
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Dr Tony Lembke GPTony has been a partner GP at the Alstonville Clinic since 1993. His alternative calling was as a magician. He was the Sydney University Medical Society Donkey Kong Champion in 1983, and RACGP GP of the Year in 2012. He has two sons and two daughters. As a long time rugby coach for Lismore City and a Wallabies supporter, he is trying to learn resilience.
Dr Luke Hogan GPLuke has been a partner at Alstonville Clinic since 2015. He also enjoys teaching junior doctors who are going through GP training. He grew up on the north coast and loves living back here again with his wife and tribe of five mischievous children. He is often spotted running with his double running pram and spends many a late night planting vegetables by head-torch. Two of the things on his bucket list include planting a rainforest on his 10 acres that can rival Dr Leslie's, and to finally complete his A.Mus in Piano which he has been saying he will complete since he was 17!
Dr Vicki Liu GPDr Vicki Liu has enjoyed life in the Northern Rivers since 2009, after completing her B. Medical Science (Honours) at Sydney University and then a Graduate Medical degree (MBBS) at University of QLD. She completed her Diploma of Obstetrics and Gynaecology at Lismore Base Hospital and has been part of the team at Alstonville Clinic since 2011. She enjoys all aspects of General Practice and is certified to insert the Implanon and Mirena. In her 'spare' time she usually ends up chasing her escapee cows around the locality, and juggles work with looking after three kids, with the occasional spot of hockey, hiking, and playing musical instruments.
Dr Alison Skimmings GPAlison has cared for the community of Alstonville for more than 20 years. When not here, you will probably find her at the Ballina Hockey Club, where she is a life member and 'the pride of hockey'. She gets to play sport with her three daughters!
Dr Joshua Kingston GPJosh came to Alstonville Clinic in 2014 as a GP Registrar and has been with the Clinic ever since passing his Fellowship examination (with flying colours). When not at the clinic, you'll have trouble keeping up with Josh, on his bike or chasing his young son Silas.
Dr Caitlin Witt GPCaitlin joined the Alstonville Clinic as a registrar in February 2018. She has a degree in Advertising, Film & Television production (QUT 2008) which was incredibly useless for her postgraduate degree in Medicine (Griffith University 2012). She quite likes medicine and might keep doing it for the next few decades.
Dr Anika StrahanDr Anika Strahan moved to Alstonville in 2018 with her husband and four young children. After attending university in Brisbane and then doing both hospital training and GP training in Sydney, she has eagerly decided to settle in this beautiful area. Outside of work, Anika enjoys spending time exploring the coastline with her family, watching and also playing sport with the kids and dabbling in farm life. Anika really loves all areas of general practice and especially working in the close knit Alstonville community.
Dr Tom LucenaAfter graduating from Alstonville High Tom bounced around the country to study and work. It took him over a decade to realise he was silly to leave and is now sensibly back with his equally silly wife. His favourite books are the Sherlock Holmes series and he can’t think of a better job than chatting to people all day and trying to untangle the mysteries of life and the human body. Tom’s splits his spare time evenly between surfing, drinking coffee, and repairing things his dog has broken.
Dr Justin PannuJustin joins us after 6 years on the Gold Coast, where he completed a Doctor of Medicine at Griffith University and did his internship at GC University Hospital, Robina and Logan Hospitals. He undertook his initial medical training in Canada, however he hopes to obtain Australian citizenship in future. He has now chosen to specialise in general practice as he is keen to see positive health outcomes in his local community. Justin enjoyed both the beach lifestyle and the plentiful sunshine on the Gold Coast and has now moved to the northern NSW area to further explore this beautiful part of the world, in particular, the local golf courses.-
Janeen Morris Practice ManagerJaneen is the practice manager and also leads the nursing team in the clinic. She has worked here since 2007. Find her bush walking with her family when she's not running the show.
Wren Casement Practice NurseWren brings her inuring experience to us from the UK via Lightening Ridge. Need an opal? or some macadamias?
Lyn Wade Practice NurseLyn is a north coast local, and is a senior member of our nursing team. Find her kayaking, or more likely spoiling her grandchildren.
Joni Mackenzie RNJoni brings extensive experience in community nursing to the Alstonville Clinic team. As well as a fantastic laugh!Natasha Tutticci
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Janeen Morris Practice ManagerJaneen is the practice manager and also leads the nursing team in the clinic. She has worked here since 2007. Find her bush walking with her family when she's not running the show.Reception Team The Front LineWelcome to the Alstonville Clinic! Our solutions focused reception team are the main liaison point between patients and our nurses, doctors and allied health providers. If you have a question, please ask one of our friendly reception staff for assistance. Accounts - Angela Marriott, Karan Tucker... Receptionists - Kerrilee Brown, Regan Vidler, Sue Bryant, Narelle Clark, Jodie Dardengo, Julie Spinks, Fiona Toghill.
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Carolyn Davis DietitianCarolyn is an Accredited Dietitian, with a special interest in weight loss, food allergies and intolerances (including coeliac disease), and diets for people with special needs, such as kidney disease, diabetes and cancer.
Title Address Description Alstonville Clinic61 Main St, Alstonville NSW 2477, Australia 
Alstonville Clinic,
61 Main St
Alstonville
02 66280505
The Annexe4 The Avenue, Alstonville NSW 2477, Australia Your Medical Home
The Alstonville Clinic is accountable for the care of you and your family for all your health needs
Accessibile Care
All our patients with acute care needs can be seen by seen by one of our doctors each day.Routine appointments can also be scheduled with any of our doctors at any time in the future. Patients with long term and more complex conditions are managed proactively through our ‘Annexe’ chronic conditions stream.
For exisiting patients of our clinic, our ‘on call’ doctor is available 24 hours for urgent phone advice or consultation.
Person Centred Care
Our clinic focuses on the health needs of our patients. We understand that people and their families benefit from support to improve their ability to manage their own health wherever possible. We adopt a shared decision making approach.We have a Patient Advisory Group to inform us about areas where we can improve.
Comprehensive Care
Our team includes general practitioners with a comprehensive set of skills, registered nurses, chronic condition managers, and allied health..The clinic has served the Alstonville Community for more than fifty years, and many of our doctors have been here for more than twenty years.
Coordinated Care
We aim to ensure that all our patients can access the care team they need to best manage their health. The Clinic has strong partnerships with local specialists, physiotherapists, psychologists, exercise physiologist, podiatrists and other health providers.
For patients with more complex needs, our ‘care manager’ at the Annexe assists in coordinating their care.
Quality and Safety
Our clinic is committed to continuous quality improvement, and is nationally recognised as a leading practice.Our Patient Safety program acknowledges that their is always capacity to improve our care, and we endeavour to make our systems as safe as possible.
All our doctors participate in Professional Development Programs and are Fellows or Members or Registrars of the Royal Australian College of General Practitioners.
Our Fees
Fees are calculated using a standard ‘gap’ above the medicare rebate. The charge will be more for more procedures and longer appointments, but the out of pocket gap will be the same. For patients who have registered their banking details with medicare, we can arrange for the medicare rebate to be automatically transferred back into your account, usually overnight.
Some consultations, including specific care planning appointments at the Annexe, and children aged 5 years and under, are charged directly to medicare, and incur no gap.
If you are unsure, or have difficulties in meeting your bill, you should ask the receptionist or the doctor.
Standard
Bill is medicare rebate + 'gap' payment$48 gap- The full amount for your consultation is payable on the day of service. The standard out of pocket gap for consultations at the Alstonville Clinic is $48. The charge for a service therefore will be the rebate provided by Medicare plus an additional $48. Currently, the charge for a standard consultation is $90.85, of which $42.85 is available as a rebate from Medicare.
- A discounted out of pocket gap of $36 is available for Health Care Card holders and people on a Commonwealth pension. The discounted charge for a standard consultation is $78.85
- Additional services, such as biopsies, ECGs or spirometry, will be charged as ‘Medicare rebate only’, so there is no additional gap payment.
Some services, such as surgical procedures or infusions, application of a plater cast,and insertion of a Mirena IUCD, may attract an additional, non-rebatable fee. Please check with reception when booking your appointment.
- Home Visits (In Hours) have an $80 out of pocket gap.
Children 5 years and under
Children are 'bulk billed'$0- Children aged 5 and under have no gap payment for all appointments in normal surgery hours.
- The full amount of the consultation will be directly billed from Medicare and no payment will be required on the day.
- After hours consultations for children have the usual after hours gap fee.
After Hours
For exisiting patients only$100 gap- For existing patients of the clinic, a ‘doctor-on-call’ is available for urgent advice and consultation after normal surgery hours.
- After hours consultations are charged at the Medicare rebate plus an additional maximum $100 gap, so patients will be at most $100 out of pocket.
- An invoice for the total amount will be sent during normal business hours after the consultation. There is no need to pay on the day, and the rebate portion of the fee can be claimed back from Medicare before paying your account.
General Practice Australia
The Alstonville Clinic has the highest level accreditation with General Practice Australia
NCPHN
The Alstonville Clinic participates in the North Coast Primary Health Network medical home program.
APCC
The Alstonville Clinic was a founding participant in the Australian Primary Care Collaboratives
ACMH
Partner practice of The Australian Centre for the Medical Home
UPDATE. We are back up and working.
Our computers and phones are currently down. We are working to rectify this and hope to have them working soon. If you have a medical emergency please dial 000 until we have our phones back working. Sorry for any inconvenience. ... See MoreSee Less
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Priority news
3G network closure and emergency devices
From Monday 28 October 2024, Telstra and Optus will close their 3G networks. Devices that depend on the 3G network won’t work when it’s gone.
Devices such as in-home personal emergency alarms, insulin pumps and pacemakers that rely on the 3G network for voice calls won’t be able to make Triple Zero (000) calls when the network is shut down. This means that they might not work properly after the 3G shutdown.
People who use these devices will need to contact their service provider to see if their device is affected.
It is estimated that approximately 200,000 people who use these devices do not know that they rely on the 3G network to work.
More information is available on ‘3G is closing: check your tech’ on the AMTA website.
... See MoreSee Less
3G Closure
aus01.safelinks.protection.outlook.com
Impacted devices may include phones, smartwatches, tablets, in-home personal emergency alarms, EFTPOS terminals and fire and security alarms. You can view a list of impacted devices in our FAQs.Comment on Facebook
Limited parking along The Avenue today due to further roadworks. Thanks. ... See MoreSee Less
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Healthy North Coast is running a free community event exploring death, grief and end of life planning as a part of building compassionate and empowered communities with knowledge and connection.
Time: Tuesday 27th August 2-4pm
Place: Volare Cafe Alstonville Plaza
Limited Places- please register by calling Christine Howard on 0429727449
Or email her via choward@hnc.org.au ... See MoreSee Less
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Photos from Alstonville Clinic's post ... See MoreSee Less
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From July 1st 2024 the National Bowel Cancer Screening Program lowered the eligibility age to 45 years. This means people aged 45-74 years are now eligible for the program.
Those aged 50-74 year olds will continue to receive a kit in the mail.
Those aged 45-49 years can opt into the program by:
Ringing the National Cancer Screening Register on 1800627701; or
Ordering a kit online at:
www.ncsr.gov.au/boweltest
Your GP can also provide a test for you in case you have lost your kit, never received your kit, or the kit has expired. It may also be ordered in case of worrying symptoms or if you are concerned and between the ages of 40-44 years, according to the latest guidelines.
You may be on a colonoscopy screening program already with your doctors so check with your GP if you still need to do the postal bowel screening kit. ... See MoreSee Less
Request a free bowel test kit
www.ncsr.gov.au
The National Bowel Cancer Screening Program offers a free, simple test for eligible Australians to reduce illness and death from bowel cancer. - Eligible people aged 45 to 49 can request their first f...Comment on Facebook
Yes please that would help me with a disbility down -simdrome job will definitely work for me so I can help you so much 🙏 Rebecca Claire King
Healthy North Coast (HNC) and the Northern NSW Local Health District are running a morning tea information session to better inform and empower the community around planning for end-of-life.
Place: Crowley Care, Ballina
Time: 10am-12pm Thursday 8th August
Register if possible: via scanning QR code on poster attached
Representatives from NSW Trustee and Guardians and the Local Palliative Care team will be available to answer questions associated with the legal and quality of life aspects of this time in our lives, including Advanced Care Planning and getting your affairs in order.
Advanced Care Directives (ACD) are an important way of letting people know your preferences about your healthcare and treatment in case you are seriously ill or injured and not able to make decisions.
Making an ACD is an important part of Advanced Care Planning.
Your GP/Nurse can help you make an ACD.
Adults of all ages should consider making an ACD.
This link also gives you information about making an ACD:
www.health.nsw.gov.au/patients/acp/Publications/acd-form-info-book.pdf
HNC is also planning an Alstonville afternoon tea with some more casual discussion surrounding these issues, later in August, and we will keep you updated about this. ... See MoreSee Less
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Ongoing roadworks around the clinic may mean you might need to park further away from the clinic. Please keep this in mind when driving to your appointment. Sorry for the inconvenience. Hopefully it will all be complete soon. ... See MoreSee Less
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Oho ok the and thank you so much 💕
🌟 Celebrating a Remarkable Journey and Welcoming a New Leader🌟
After 12 dedicated years, our beloved Practice Manager, Helen Rankin Jarvie, has retired. Helen has been a cornerstone of our clinic, guiding us through numerous accreditations and the challenging COVID-19 pandemic with unwavering commitment and expertise. Her hard work, dedication, and passion have left an indelible mark on our team and community.
As Helen embarks on new adventures, including overseas travel with her husband and well-deserved personal time, we extend our heartfelt gratitude for all she has done. Helen, you will be dearly missed, and we wish you all the best in your future endeavors.
We are also thrilled to announce that Janeen Morris, who has been an integral part of our clinic for 19 years as Head Nurse, will now step into the role of Practice Manager. With her extensive experience and deep understanding of our team and patients, we are confident that Janeen will lead us into an exciting new chapter.
Please join us in congratulating both Helen and Janeen as we look forward to the wonderful contributions Janeen will bring to our practice. ... See MoreSee Less
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Congratulations H on your retirement. More time to play and smell the roses 🌹
Thank you Helen and congratulations Janeen 👏
Congratulations Helen and Janeen!!!!
Welcome and congratulations to Janeen. Best team ever.
Congratulations on your new role Janeen, you will excel at it. Best Wishes to Helen. A well deserved retirement.
Congratulations and happy retirement Helen. Wishing you all the best for the future travels.
Wonderful news for both of you. Enjoy your travels Helen! Much deserved.
All the best in your retirement Helen and congratulations Janeen.💐💐
Congratulations H on your retirement and happy Travels time ahead xx
How wonderful for 2 dedicated and professional women 👏 enjoy your new ventures.
Helen you will be deeply missed. Janeen , we are so lucky to have such a great replacement. ❤️
Congrats H. Enjoy the retirement. Although knowing you, it will just as busy if not more.
fabulous for both of you. congrats x
Congratulations 🙌
Happy pickleball playing time for you both 😉
Wishing you all the best xx
Two lovely ladies, we wish you both well. Megan and Barry Jeffress xx
All the best to both ladies. .❤️
Best wishes to both ladies
Happy retirement Helen Rankin Jarvie 👏🥂
Thanks Helen ,and congratulations Janeen .
Well done ladies. Wishing you all the best.
All the best to both you lovely ladies 💐💐
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